I installed the media drive on my hp laptop which is also running vista home version and the driver software installed but no drive showed up in My Computer or in disk management. Note on archived topics. Message 2 of Thank you for your patience. Did this solve your problem? Message 9 of I was talking about the Disk management section in the Computer Management windows.

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If there is a way to copy the files from my directory to a CD, then I’ll have the driver yd5000s just in case. HP Download and Install Assistant makes it easy to download and install your software.

You can further isolate the problem to a component after you test it on another PC. This product cannot be identified by Serial Number alone.

It’s the only means of knowing if you have been served. Please contact us before opening a case with eBay. My drive is approximately 4 years old and out of warranty. Or, view all available drivers for your product below. How full was the drive when you began having problems with it? Warranty excludes items listed as spares and repairs, or for parts not working. I was not referring to the My Computer screen in Windows Explorer.


Download list – Download multiple files at once View, edit and download your entire list of software and drivers here.

All forum topics Previous Topic Next Topic. Windoww they are not windowe sites. We are unable to determine your warranty status for the product and serial number provided. I have an external HP drive, HDs, purchased in that still works. Please check the compatibility of products before purchasing. Didn’t find what you were looking for?

To isolate the problem you wil have to remove the hard disk that is inside the personal media drive enclosure. If you connect the drive to a USB 2.

This site in other languages x. We have a purpose made trade counter so customers can pop in and collect their items or look at the variety of refurbished computers and laptops that we have to offer.

HP Personal Media Drive HD5000s – hard drive – 500 GB – USB 2.0 Series

I hope that I 77 need to restore from my ImageBackup, but I may need to. I have frequently found that enclosures for external drives fail before the hard drives do. Our items do not come with drivers or accessories unless otherwise stated.


Something bad, mechanically or electronically, has happened to your HDs. Thanks for your patience. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

Any warranty support needed would be completed by windowd reseller that sold the product. My question is, how do I retrieve the data on this drive.

Message 3 of 4. We only offer signed for postal services.

However if you do have any problems please feel free to contact us. Europe, Middle East, Africa.

HP Personal Media Drives | HP® Customer Support

hd5000a The problem was noticed when my backups failed so not exactly sure when it started. Please be aware all of our photos are stock photos, if you need a particular version or firmware revision please contact us before purchasing to ensure we have it in stock. Related Products Apple iMac A