If Plug and Play has failed, you may need to complete the steps in the ” Step three: By the way, IEEE Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Use the links above for detailed information about installation and use of the HP all-in-one in Windows XP. If this version number is 2. Grateful for any help and ideas!!
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When you install a program, Windows decompresses the files in a cabinet and copies them to the appropriate directory. The benefit of setting a System Restore Point is that you can reset the computer to an earlier state if something goes wrong when you install hardware or software.
Double-click the Universal Serial Bus controllers branch to expand it. Entry with a question mark in “Other Devices”. A question mark or exclamation point indicates that Plug and Play has failed. You will not be able to scan from the HP software, but you will be able to scan from another program or from the Windows XP Scanners and Cameras folder.
Scanning using the built in drivers built into Windows XP. Make sure that the all-in-one is powered up and ready. You may have to manually install your printer if windows does not auto detect unit. This topic has been archived. After you have removed the software and before you reboot the computer, disconnect the communications cable from the computer. PC was connected to the internet. You are posting a reply to: How do I mark a post as Solved?
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The HP software may start when you click the all-in-one desktop icon, but you may see a product disconnected error message if you try to use any of the features in the software or check the status from the software. Select the Hardware tab, and then click the Device Manager.
If you have tried to install the software that came with the all-in-one, remove the HP software by using Add or Remove Programs in the Windows Control Panel.
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The following are symptoms of a virus problem:. After you have installed the software and Plug and Play finished, restart the computer. You can follow the question or vote as helpful, but you cannot reply to this thread.
Right-click Start and then click Explore. For information about these drivers, please click the following links:. This will install a print driver, but will not install a scan driver. Click Yes when you are prompted to confirm the removal.
If you are unable to print after you have installed the all-in-one in Windows XP If your computer came with Windows XP already installed, you may have a capture driver that disables printers that you add. A 2184.4 management setting in the USB root hub properties jeee this problem. Install the correct version for your machine:. It may be in a folder named Hewlett – Packard.
The restore point should include a time stamp. How does HP install software and gather data? This is the most common problem you will encounter when you install the driver built into Windows XP.
The Port Settings tab.